Refund policy

Last Updated: 08/10/2026

At Takori Products, we strive to ensure that every order reaches our customers in excellent condition. As our products are food items intended for personal consumption, we maintain a strict policy on returns, refunds, and exchanges to preserve product quality and safety.

1. Cancellation of Orders

Orders may be cancelled only before they have been processed for dispatch or shipped. Once an order has been shipped, it cannot be cancelled. Any approved cancellation will be processed to the original mode of payment within a reasonable period, subject to the policies of the applicable payment service provider.

2. Returns

As a general policy, products sold by Takori Products are not eligible for return. Returns will be considered only where the product is received in a physically damaged condition due to transit; or the wrong product has been delivered by us.

To enable us to investigate such claims, customers must notify us within 12 hours of delivery by emailing customercare@takoriproducts.com along with the order number; clear photographs of the product and packaging; and a continuous, unedited unboxing video clearly showing the condition of the package upon opening. Failure to provide the above information may result in the claim being declined.

3. Refunds

Takori Products follows a No Refund Policy. Refunds will be considered only where a return request has been approved in accordance with this Policy; or we are unable to fulfil a confirmed order after accepting payment. Approved refunds, if any, shall be processed to the original mode of payment within a reasonable period, subject to the processing timelines of the relevant payment service provider.

4. Exchanges

Products are not eligible for exchange, except where we determine that an incorrect product has been delivered or where a claim relating to transit damage has been accepted.

5. Non-Returnable Products

The following products are not eligible for return, refund, or exchange, except where required under applicable law: a) Opened or used food products; b) Products whose original packaging or seal has been tampered with after delivery; c) Products stored contrary to the storage instructions provided on the packaging; d) Products returned without the required proof of purchase or supporting evidence.

6. Contact Us

For any queries relating to this Policy, please contact:

Takori Products
Email: customercare@takoriproducts.com
Website: www.takoriproducts.com